Takealot.com, "your smile our guarantee", more like your Our guarantee you don`t smile!!

Takealot.com`s communication is poor, only offers excuses and no solution, lack of capability in making alternative solutions. The email replies are generic making it insincere (copy and paste). Once I decided not to use your service, it becomes a difficult process to get a refund, and purposely and deliberate as well. If a item is out of stock, simply inform the customer with alternatives and definite time of delivery. The expectation of delivery cannot be pushed ahead by a week the day before expected delivery. If items are out of stock, don`t advertise them on the platform and accept payment which further irritates the problem. This was the first time using the platform and would of been a recurring convenience had the matter be handled better and more professionally and sincerely. My expectation in this case involving a out of stock items was for the agent to directly speak the supplier with a commitment for delivery, failing that to offer me a alternative solution with a similar product, even if there is a cost difference. This experience was poorly handled to say the least.