TAKEALOT.COM WORST SERVICE EVER

PATHETIC I ordered a Everlast Epic Spinner on 05/09/2021 *** and paid R8,000 for it immediately. It was delivered on 10/09/2021 in a horrible condition, the steel were bended, plastic parts were all broken off, box it came in was broken and put together with tape...I phoned takealot on 11/09/2021 and spoke to Hope M...she put it up for return Ref: MRRN-8jdad-mvwr AND also assure me a new one is on its way immediately and I can track it on their site. Up to this day nothing has happened. I have mailed and mailed...to Luvuyo.N & Siphokazi.N & Aneeqah.D which confirmed it will be picked up on 21/09/2021...STILL NOTHING AND NO NEW BIKE NO REFUND AND MY MONEY IS LYING IN THEIR ACCOUNT. ABSOLUTELY TERRIBLE SERVICE