Takealot.com - Worst Service ever

I have ordered two items from Takealot.com on 9 July 2019. On 13 July 2019 I was advised that the items was shipped to my address and delivery will take place between 09:00 and 17:00. Unfortunately I was not available on 15 July 2019 when they tried to deliver my items. I was then contacted by the driver and I requested him to attend to my delivery a bit later by 16:45 whereafter he confirmed same. I then received an SMS from Takealot.com that my delivery is rescheduled for Tuesday, 16 July 2019. I contacted the call centre to advise them that I will not be available on Tuesday, 16 July 2019 can they not arrange for delivery on the same day, 15 July 2019 as discussed with the driver. Takealot.com then informed me that they will not be able to deliver on Monday, 15 July 2019 but will reschedule for Tuesday, 16 July 2019 (this all after I have repeatedly advised them that I will not be available on the 16th of July 2019. On 16 July 2019 I received an email from Sharmen Jaftha who once again tried to arrange delivery on 16 July 2019 after I have informed them about 5 (five) times that I am not available on 16 July 2019. I requested to change the delivery address and I was advised that they cannot assist in this regard or with this request. Eventually when Sharmen grasped that I am not available on 16 July 2019 we then arranged for delivery on 17 July 2019 between 17:00 and 19:00. On 17 July 2019 at 09:16 I received a call from the Takealot driver to advise me he is at my premises to deliver my package. I advised him that I have an arrangement with Sharmen Jafta (who supposedly made arrangements with the branch) that delivery must take place this afternoon between 17:00 and 19:00.

I have sent various emails to Sharmen Jafta and the initial consultant that tried to assist me (without success) and I have not received the courtesy of a reply. Takealot.com is not accommodating to its clients and have never in my life experienced anything like this. How difficult can it be to deliver between the specified times as per their SMSes and emails that was sent to me. I have no idea if I will ever actually receive my package.

Sharmen Jafta has not been accommodating with my issue at all and cannot even respond to an email. #Worst Service in the world!!!!!!!!!!