RE
Rohan E

1 reviews | Active since Jan 2020

08 Jul 2020, 04:33

TAKEALOT.COM Worst online shopping experience ever! They do not care about their customers.

I placed an order on the 30th of June and paid in full. My order was scheduled for delivery the 6th of July at my wife place of work. Due to the Covid situation, they need to work from home (only got confirmation the weekend before as there was a positive case reported at their workplace). On the 6th of July, my wife arranged that she goes in so that she can be present at delivery. On the day, my delivery was moved to Friday. Without any notice, this was due to an item that suddenly became out of stock. Useless to say, I phone the call centre and I was told the same thing, that the item will only be received on the 8th of July and will be shipped for delivery on the 10th of July. Again now, my wife made arrangements to be at work etc. Got a note yesterday that the item requested was cancelled from my order, due to no stock. This is totally unacceptable. When you phone them, the agent just tell you, what it is what it is, and there is nothing you can do about it. THIS IS DISGUSTING SERVICE. My account for the cancelled item has not even been refunded.

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