Takealot.com very poor service!!

Very disappointed in takealot , Ordered a large scale, collected it on the 13th Feb, returned on the 18th Feb due to the scale collaboration being out, they advised the charger was not returned and they will collect. no one came to collect, then after a few days, I checked the details on my profile just to see it says return declined and return concluded. Made contact and they agreed to come to fetch the charger and continue the return, charger collected 5 March. 9 March they come to deliver the old scale in a broken box and the scale is now damaged. another call to the office, they decline my request to talk to the manager and pass me to a lady (will not name and shame) she makes promises to update me every step as she locates the charger and finds out what happened to the parcel, requests pictures and I have sent them to her. Then I received an email this ticket is now closed how was my service?? this is ridiculous!! I am now on hold again waiting for her to log another return... how long this time takealot???? And why is it so difficult to find a proper email address or number to call!