Takealot.com Unprofessional service

On 08 Dec 2020, I received an A5 diary after ordering an A4 one. This item was returned on the same day, in its original packaging and un-opened, as it was clearly not the item I ordered. I have since spoken to 5 customer care consultants (Zoleka Anta, Nosive Daniso, Nazreen Frenchman, Dineil Jagers and Sihle Liphondwana) all whom have promised me to escalate the situation and provide me with feedback. None of them could put me in contact with a sectional manager, as they do not have one on site? This even though I requested it and after explaning to them that I have conveyed the same details to the other consultants... they also refused to put me in contact with any of the previous consultants I have spoken to. Today marks day 21, and I still have not received my item, or a refund. It is very disappointing to have to struggle with such a large company especially when it is as unprofessional as I have experienced.