Takealot.com this is not on!

Hi Everyone,

I would like to express my disappointment with Takealot.com after bieng a loyal customer for a very long time. I purchased a cell phone from them 5 months ago a Samsung Flip. The phone started glitching and the screen started peeling off. I returned the phone for repair or refund for them to tell me they cannot fix or replace the phone due to me miss handling the phone. I then was told to try take it directly to Samsung to asses. Today I went to Samsung direct where they evaluated the phone to find out there is a pin missing on the screen and where or not the phone was mishandled it would have stopped working at some point.

The consultant however was gonna book the phone in and escilate the matter only to find when he put the serial number of the phone in the system it got flagged that it cannot be fixed in South Africa as the phone is an international phone. The phone is only 5 months old. I now would like Takealot to take responsibility and give me a South African phone that can be supported in South Africa. I paid good money for a phone I expect to work. Takealot I'd like a response of some kind @takealot.com