Takealot.com sold me broken Apple watch

I bought a watch on Sunday, 12 November 2017 and selected next day delivery. I received the watch on Monday 13, November 2017 but the watch, after having taken it to the iStore, was found to be defective. I called Takealot and asked them if I am going to have to wait 10 days for them to pick it up, assess it and then decide on whether I need a new one or it will be repaired. I was promised a new one by the next day, today, 14 November 2017. I didn't even receive an sms or a mail - nothing. Then when I call, I am told to wait the appropriate 10 days for them to collect and "try" to replace it the same day. No other solutions.

It is pathetic. Takealot has shamed the name of the Apple brand and I don't suggest anyone buy any Apple products from them again as it just tarnishes the name.

I have, since my phonecall, been contacted to say I have to wait 1-2 days and will receive it on Thursday and that they "will attempt to deliver the replacement product and collect the return product in a single visit."

I find it completely unacceptable. I should never have trusted Takealot.com and I never will again.