Takealot.com - Shameful - Just lost a client and from Facebook it seems I am not the only one.

Where do I start.

To say I have spent major amounts of money with Takealot.com would be an understatement.

NEVER have I returned anything until now

The query began on the 22nd January. DM query, telephonic query, email query and Social Media site query. All ongoing.

My order came to 19k

Some of the items were damaged or literally badly made and so I returned them to the depot in Lifestyle Center, Waterkloof Ridge. The collection was also from the same pick up center

Firstly via Takealot.com website one must have the returns approved with reason for returns. This was all approved and good returned in packages.

In fact I did not return one item even though it was wonky and had no balance.-I unfortunately damaged the box it trying to get goods out. So I have taken a loss on this item.

The refund was in the amount of 4911.00. I had the option to credit to my account which I did as I am a regular buyer at Takealot.

My credit was the REVERSED with no reason, and I have never managed to find out why.

So the only replies telephonically are : we will escalate to financial department. The last 3 calls (all recorded and noted) I had with agents, the words, "you will be credited by today/tomorrow and we are sending you an email confirming"

Email was supposedly sent on Monday 1st which I did not receive on either my private number or business number. On Tuesday the 2nd the email was confirmed by myself, to a new Agent as I had not received the email from Kim the day before. I never received this email either

If you write your complaint on the Takealot.com Facebook page, an "Author" who will not divulge a name, will reply with, Please supply your name, order number, address, tel number etc, via.

I supp**** these details on more than one occassion. The last request which I answered to via DM had not been read in 3 days although DM advises Takealot.com answer rapidly. I then deleted my details as I was suspicious the message was from the **** Takealot.com site. This was the only time I got a reply that they cannot help me until I supply my details they have asked for, which I reminded them, I have sent repeatedly on all forums, even supplying my order number on Takealot.com Facebook page.

When you do this, which I doubt is truly acceptable, they do not answer you back.

They are so aware there is a **** site and even on Takealot.com site, when you query, even a random person person said to email directly to email provided, as if part of Takealot.com. I only realised this because of gmail address provided.

So then on the 28th January an amount of R1049.00 was credited to my account????? Seriously do not know the reason for the amount credited.

Have I managed to get a refund/credit in the full amount? Have I managed to get any explanation as to why the credit was reversed? I have had the Telephone Agents tell me they can see the error and will find out why this happened when they escalate to finances- but as for now there are no notes on the system. This is in between saying the credit will come through.

So Takealot are sitting with not only goods returned by myself but also the money I paid for them.

Any suggestions on what I might do?

Do I hand this over? Do I forget about my credit and just lose my money? Do I continue to spam their website to get a reply? Do I keep phoning everyday only to be told the same thing over and over.

How ********* is this! How stressful this is when you cannot even reach someone who can help and correct? How do I move forward to get my credit which is rightfully mine? At this stage I am even prepared to receive replacement goods instead of a credit.

Why is this acceptable? Why? I am tired, but I am not letting Takealot.com get away with this even if I have to fight them in court. (Shooo not even sure who would represent the Company as they are all ghosts except for the Tele Agents.

Oh I forgot to mention, the lines also "go down" due to Covid, which is the explanation, so you cannot speak to anybody on those days.

Jill Ribeiro - Order number #*** in the amount of R19 248.00