Takealot.com service is shocking!

I am disgusted with the way my enquiry is being handled. I placed an order on the 24th of March for 3 items. Received an email confirming that my order should be ready for collection on 27th of March. On Wednesday the 29th of March, I called Takealot to enquire on why my order is being delayed. I spoke with Phelo.X who promised to resolve my query. I then received an email from Ayathandwa.M who advised me that my order was ready for collection. I received 4 texts on 31 March to collect my order. Stood in the queue for 45 minutes at Weltevreden Park Pickup point & then waited a further 30 minutes for the lady over the counter to "find" my items. I received 1 item & had to leave. My query was apparently sent to Lizelle to be resolved! I called again on, 03 April, spoke to Jonah.F. He said he will assist, received a response from Kirsty.H to confirm receipt of my email, received another sms to confirm collection, get to your pick up point & they still cannot find my order. I get home, 10 minutes later my order for 1 x silicon airpod skins is updated to collected & I DID NOT COLLECT THIS ORDER! I was refunded for the 1 x silicone skins that I returned & for the window squigee. I am yet to be refunded for 1 x silicone skins! I have also spoken or received emails from the following people: Xola.Z; Amy.K; Afika.W; Jonah.F; Wade.D; Sandiso.D; Aaron.S; and today, I spoke with Chezray.R. My query is unresolved, my orders were cancelled without my permission & then Takealot.com has the audacity to update their systems to "collected" when I did not collect an item. How many people will it take to resolve my query. Your business practice is extremely ********* - I would like my delivery fee refunded to me as well, since my items were lost. I will never buy from Takealot again!