Takealot.com Service Is a ****

Service is an absolute ****!!! They offer the worst service ever!

---------- Forwarded message --------- From:<***> Date: Tue, 17 Mar 2020 at 10:54 Subject: Re: takealot.com Re: Awaiting Feedback To: Takealot.com <***>

Guys, this is not acceptable!!!

you had the device, and sent it back to me! At this stage you can come uninstall all of your **** and take it and refund me! This is the worst service ever!

On Tue, 17 Mar 2020 at 10:22, Thobela (Takealot.com) <***> wrote: ##- Please type your reply above this line -##

Your request (Awaiting Feedback) has been updated.

Thobela (takealot.com) Mar 17, 10:22 SAST

Hi

Thank you for your patience.

Kindly be advised that the supplier has responded to us:

Kindly advise if you can ship the item to them as the item can only be replaced once they receive the defective item.

Awaiting your response.

Kind Regards Thobela

Mar 16, 11:06 SAST

Thank you for the update.

Please keep me updated.

Thobela (takealot.com) Mar 16, 10:03 SAST

Hi

We humbly apologise to you for this inconvenience.

We are still chasing us on feedback with the supplier, as soon as there is feedback, we will revert to you as this is not a resolved query.

We humbly ask for your patience, as we are waiting for the supplier response.

Kind Regards Thobela

Mar 13, 19:51 SAST

Hi So the device that Is still not working what the hell? Now I have no option but to resort to HelloPeter. This is the absolute worst service I have ever received.

On Fri, 13 Mar 2020 at 14:40, <***> wrote: Hi just received the delivery from the courier, it is the same unit that I sent in? Was it then repaired? I was under the impression that I would receive a replacement unit?

Mar 13, 14:41 SAST

Hi just received the delivery from the courier, it is the same unit that I sent in? Was it then repaired? I was under the impression that I would receive a replacement unit?

Julie (takealot.com) Mar 13, 13:31 SAST

HI

Thank you for contacting Takealot.com

The courier confirms they add the note on the delivery so you can be contacted upon delivery.

I hope this will help.

Should you have any further queries, please feel free to contact us via help function on the below link.

https://secure.takealot.com/help Thank you. Julie

Mar 12, 12:34 SAST

Thank you for your response, when will this be delivered? also could you give the the contact details for the person now responsible for this matter?

Lance (takealot.com) Mar 12, 12:30 SAST

Hi

Thank you for your patience and understanding.

We have been advised that the item has been shipped back to you and we also understand the supplier will do a direct swap out for you once they have the new one delivered.

They will contact you with regards to the swap.

We trust this information finds you well and we hope you have a good day and week ahead.

Kind Regards Lance

Mar 10, 15:01 SAST

Hi, thank you, it is the camera power supply. As per the image below, this is the item I need,

Cwayita (takealot.com) Mar 10, 14:44 SAST

Hi

Please kindly be advised as per the feedback from the supplier that a new power supply will be sent to you. Kindly advise if it is the DVR power adapter or the camera's power supply that is faulty so they may send out the correct item.

Should you have any further queries, please do contact us.

Kind regards Cwayita

Mar 9, 13:13 SAST

Hi Team, please advise on the progress? It has been weeks now, this timeline is becoming ridiculous.

Kind regards,

Raihaana (takealot.com) Mar 5, 12:32 SAST

We apologise for keeping you waiting. We are chasing up the relevant parties and promise to get back to you with a resolution asap.

This ticket will remain open as a constant reminder.

Kind Regards

Raihaana

Mar 4, 19:02 SAST

Hi please advise urgently, I still have not heard from you

On Mon, 02 Mar 2020 at 14:25, <***> wrote: Hi Please advise?

I have not had any further feedback.

On Sat, Feb 29, 2020 at 11:03 AM <***> wrote: Hi,

thank you for your email, this is the only part of the unit that is faulty, the rest are cameras and cabling that is installed. Surely you don't expect me to remove tge entire installation?

Please advise

Mar 2, 14:26 SAST

Hi Please advise?

I have not had any further feedback.

On Sat, Feb 29, 2020 at 11:03 AM <***> wrote: Hi,

thank you for your email, this is the only part of the unit that is faulty, the rest are cameras and cabling that is installed. Surely you don't expect me to remove tge entire installation?

Please advise

Feb 29, 11:03 SAST

Hi,

thank you for your email, this is the only part of the unit that is faulty, the rest are cameras and cabling that is installed. Surely you don't expect me to remove tge entire installation?

Please advise

Simangele (takealot.com) Feb 29, 10:12 SAST

Hi there

Thank you for logging your return request with takealot.com.

We have received and evaluated your returned item however, noticed that you failed to include the accessories when returning it.

We have therefore sent one of our delivery drivers to collect the accessories as soon as possible. We ask that you kindly ensure you are available and that you have neatly packaged the accessories for when we collect it.

Should you not be available for collection or would like to specify a preferred collection date for our couriers to arrive, please respond to this e-mail with the date. Should we not get a response to this e-mail or we are not able to collect the accessories within 3 days we will be cancelling your return request

Should you require further information, please feel free to contact us back as we are more than happy to assist you.

Kind regards,

Simangele

---------- Forwarded message --------- From: <***> Date: Wed, 04 Mar 2020 at 19:02 Subject: Re: Your takealot.com return request To: Takealot.com <***>

Hi please advise urgently, I still have not heard from you

On Mon, 02 Mar 2020 at 14:25, <***> wrote: Hi Please advise?

I have not had any further feedback.

On Sat, Feb 29, 2020 at 11:03 AM <***> wrote: Hi,

thank you for your email, this is the only part of the unit that is faulty, the rest are cameras and cabling that is installed. Surely you don't expect me to remove tge entire installation?

Please advise

On Sat, 29 Feb 2020 at 10:12, Simangele (Takealot.com) <***> wrote: ##- Please type your reply above this line -##

Simangele (takealot.com) Feb 29, 10:12 SAST

Hi there

Thank you for logging your return request with takealot.com.

We have received and evaluated your returned item however, noticed that you failed to include the accessories when returning it.

We have therefore sent one of our delivery drivers to collect the accessories as soon as possible. We ask that you kindly ensure you are available and that you have neatly packaged the accessories for when we collect it.

Should you not be available for collection or would like to specify a preferred collection date for our couriers to arrive, please respond to this e-mail with the date. Should we not get a response to this e-mail or we are not able to collect the accessories within 3 days we will be cancelling your return request

Should you require further information, please feel free to contact us back as we are more than happy to assist you.

Kind regards,

Simangele