Takealot.com service

My WiFi router was malfunctioning and I logged on to Takealot.com to purchase a new one, about 30 minutes after purchasing a new router my wife returned from an errand that she was running and presented me with a box that contained a second hand router, but was within the specs of my service provider.

I Immediately sent an email to ***, requesting them to cancel my order.

After reading their FAQ's and policy which stated that "Once an order is completed and paid for, the order cannot be cancelled, but it can be sent back in accordance with their returns policy"

I accepted it as it was their policy and Standard Operating Procedure.

To my surprise I received an email from a representative which is only identified as Monica.B(Takealot.com)

She informed me that my order has been successfully cancelled.

I would like to thank Takelot.com, but especially Mionica.B for this excellent service, If I had to rate her service out of 5 I would gladly give her a 10.

This kind of service from Monica.Bmmakes certain businesses like Takealot.com OUTSTANDING.

Thank you very very much.