Takealot.com saved the day!

So initially I was angry with takealot as my order didnt arrive when it was supposed to (the Friday). I waited all day and no parcels arrived. I live in quite a remote area, a couple of hours outside the city and with load shedding our cell tower is down so I cant make or receive calls. My order comprised of christmas gifts for my family. I was devastated that Christmas may be ruined this year. So I emailed a query about where my order had got to and a lovely young woman by the name of Kiara responded to me and told me that she would escalate the query and find out what had happened. I dont know what Kiara did or said but at 22:30 on Saturday night the truck arrived!!! I am so ecstatic to have all my parcels including all the items from a second order I had placed that was only due to arrive the following Wednesday! Thank you Takealot! We got off to a bumpy start but in the end you guys corrected your mistake and pulled through for me! I am truly impressed and grateful!