Takealot.com ruined my Daughter's 9th Birthday

Today marks 29 Days after my original order for my daughter's birthday present was placed and paid for with takealot.com

On the 3 June at about 15:45 when I eventually managed to get hold of someone at a Durban takealot.com office, the reply from the consultant was " Ah sorry, your parcel won't be arriving today, but you sound like a man who can make a plan and find something else for your daughter's birthday present"...

Today also marks 14 Days after I wrote my first letter to the Takealot.com helpdesk (I have generally had to wait 3 days to receive any kind of feedback, and it is pretty much a generic apology from them with no real assistance).

I received a mail saying that takealot will deliver half of the present on the 22 June. Sadly, the gift has to come with both parts, one cannot work without the other.

I was really disheartened a few days ago when my daughter said that she knows that I have tried my best to get her birthday present delivered and that she understands that there is nothing we can do about it.

Thank you so much takealot.com,