Takealot.Com Return/Items Lost

A return for my television set was sent on the 9th of Nov 2022 which is still under warranty. All original items was packaged and sent with the courier that is contracted to takealot. A few days later I received an email stating there was missing items ie: remote and legs. It is utterly disappointing having to explain to every customer service representative over and over that all items was sent.I have been purchasing for many years from Takealot and have never had a problem and now that I do every excuse seems to be made for me receiving feedback on what happened to my items in Transit or their warehouse. I need answers and this is unacceptable.