Takealot.com - return

Phathetic service from the help desk team. dealing with diffarent people that are just failing to just read arequest and update acordingly.Dispite numerus request for them to even call me so that I can explain the same thing I have on the mail they still can. I can not call their call center because of the lockdown which has them working from home.

so i had logged a return request with reference number RRN-837c-0070 on the 2020-04-17 for a 8 Camera CCTV System (AHD 1MP DIY Kit) which I bought in february 2020. this return was not picked up untill a month later I made a follow up. they then only started secheduling it for pick but that was not successfull because they had went to the incorrect address. I sent them a mail requesting to change the pick up address and on the 6th may Jade Jenniker acknowledged the schedule of the pickup and the update of the pick up address. needless to say the package wa not picked up because again the pickup was scheduled to the incorrect address. I sent them another mail and on the 7th may Quinton Truter responded to say escalation my query to the logistic team.

on the 12th may Dale Daniels responded to say they will be picking up the package on the 13th. This was once again after I gave them the pickup address again and they sent a confirmation mail of the correct address t be used. well what do you know, the pickup never happened because they went to the incorrect address again.

On the very same day the 13th I got a response from Aniqah Harris to say they will further escalate the matter. these rescheduling went on for day while speaking to diffarent people and still asking the same thing over and over and they sending confirmation mails of the pickup address update on their system. So after speaking to Ghadeejah S,Revaunn Collins and Riaana they then decided to cancell/close my request zand log a new one.

Anew return was the logged RRN-a478-f04b with the hope of eventually completing the return. this was also a pretical joke by take alot. same thing happened over again. confirmation mails sent with the updated address and the driver still going to the wrong address. they also ended up cancelling/closing this return and logging a new one.

now came two more new people that seemed to have understood the issue and logged a new return from a clean slate. Zuko Blou and FUNDISWA BEAUTY MBEWU seemed to have given me hope with the new return RRN-de0b-16f3. that was shot lieved. in came Ashli-Jade Arendse who went and read an old mail that was sent befor Zuko and Fundiswa fixed thing. now Ashli-Jade Arendse cancelled the return which was supposed to have been picked up on the 21 may and asked me to log a new return.

out all the frustration I stayed calm and attempted to log a new return with the correct address....Haahaaa now came a diffarent issue, I can't log a new request because now their system is saying I can't log a new request because there already is a return in progress.

Exchange / Return History Reference Date Title Status RRN-de0b-16f3 2020-05-20 8 Camera CCTV System (AHD 1MP DIY Kit) Return cancelled Track RRN-a478-f04b 2020-05-19 8 Camera CCTV System (AHD 1MP DIY Kit) Return cancelled Track RRN-837c-0***-04-17 8 Camera CCTV System (AHD 1MP DIY Kit) Return cancelled Track

A simple request of getting a device exchanged or replaced as it was still under warranty and still fairly new with factory diffects turned into a nightmare. the device is only a month old. so form march till to date I am still struggling to get the return picked up. How difficult can it be to just update the address to the correct address. in fact an address that they have delivered to before.