TAKEALOT.com REDICULOUS CUSTOMER SERVICE

I purchased a Dell laptop Bundle in December 2017 on Takealot.com and since I got the laptop certain buttons on the keyboard hasnt been working, like the numbers on the right hand side, and all of the F1 -F19 buttons arent working, but because I really needed the laptop to do my assignments so I kept on using it as is. After dealing with this problem for 3months I've decided to request a refund, only for the laptop ...some of the accessories that came with the laptop bundle was longer in my possession. However Takealot.com declined the refund after they collected the laptop stating "I do regret to inform you, but we are declining the return: RRN-4927-#### The reason as to why we are declining the return is due to the product falling under our Direct Warranty policy. This meaning that Dell would need to deal with the return directly as they handle their own returns for feedback purposes The laptop comes with one year Collect & Return Hardware Support. You would need to contact the Dell Support Centre on ********** ( giving me contact details that doesnt exist since May 2017) and give them their Service Tag number (located on the laptop). All the Services Tags are recorded with Dell South Africa and they will pick it up as a genuine product. You will not need their invoice for this. The return will be sent to you via skynet e-waybill number: 08000######.."

I then went on to contact Dell, and after being transfered 4 times I was told that Dell wont be refunding me...

This i find ridiculous!... Takealot.com customer service staff should've contacted me before they collected this faulty product, knowing that I would have to deal with Dell directly, which now delays the process of resolving this problem because I have to wait until they return this product back to me then I need to contact Dell to fix this problem... How long is this going to take?? What I dont understand is how can Takealot.com sell products that's faulty and they expect the customers to take responsibility for it.. How much money did I waste on this?? Im unhappy with a product you sold to me but you refering me around... Isnt this the reason you have customer service agents to deal with this kind of problem??

The customer service Sucks... they clearly don't know their return and exchange policies.. Theres absolutely no effort from their end. IM LIVID!!!

Word of advice, incase you thinking of purchasing products at Takealot.com ... think twice because they might sending faulty products...