Takealot.com Nonsense Service

So on 23 October 2022, I placed an order and paid. Order was an Arts and Crafts Set and a SanDisk Memory Card. 1 order, 1 payment. On Friday 28 October when I checked online, it said estimated collection on 29 October. On Saturday 29 October it said collection oater today. But later today never happened. On Sunday 30 October, it said collection for 1 November and the samr thing happened. Waited wholeday for nothing. I've been sending emails and messages and phoning and takealot.com's customer service cannot help me. All they tell me is to wait for communication. This morning 2 November, it says my prder is delayed. I asked what that means and nobody can tell me. All I'm told is to wait for communication. Mind you, they also split my items up. So I can collect the memory card but not the arts and crafts set. Takealot.com is pathetic and I'm never making use of them ever again. With my they lost my husband as a client as well who bought from almost every month. Im extremely frustrated at this **** service. I feel like they are robbing me because they are not giving me any answers as to where my item is that I have already paid for.