Takealot.com no reply on lost boxes

I have ordered many times from Takealot.com and never had an issue in the past. This last order only 1 of my 4 boxes was delivered. I have reached out to Takealot.com numerous times in the last two weeks and received no replies or answers from them. They answered my initial email and then no further replies to subsequent emails.

This is really sad as I always trusted Takealot.com and we live in an out lying area so it really helps being able to order stuff on line. I really didn't expect this level of service even though many others in the area have complained about them I still defended them.