Takealot.com is the worst service provider

I bought a TV on takealot a 65 inch Samsung Qled for R11.999on the 28 Feb 2024 and it was scheduled for delivery on the 1st of March, and then they sent me an email on the 1st of March saying there was confusion with the couriers and the delivery will be on the 4/03/2024. I went to the Richmond pickup center on the 18/03/2024 and they put me through to the customer service and their consultants kept dropping the phone eventually one consultant was helping me by the name of Rhoda said the courier FNF had the tv on schedule for delivery but again said they have cancelled the delivery. Today is the 19/03/2024 and they have not called me back.