Takealot.com: Horrible Customer Service

I logged a return of defective goods with Takealot on 04/05/2020. The suppliers warranty period was still valid. Due to the lock-down it was not possible to collect the goods immediately and I was informed that collection would be arranged as soon as circumstances allowed. Collection had been arranged for 08/06 but the driver did not have the correct collection details and delivery was then rescheduled for 09/06. The goods were not collected and collection was rescheduled multiple times for 10/06, 11/06, 15/06, 17/06 and again on 18/06. No explanation was provided by Takealot for the multiple times that collection had been rescheduled. Takelot drivers often get lost and cannot navigate their way to the delivery/collection address, they are rude and behave as if they are doing you a favor. I have now been informed that since the return of the goods was logged on 17/06/2020 and that the supplier warranty no longer applies. This is ludicrous. The exceptional circumstances leading from the lock-down regulations as well as The failure by the driver to collect the goods on 08/06 or all other times that collection had been scheduled for cannot be cited as a reason for not honoring the warranty. Takealot's customer service is unsatisfactory and not at all in line with good business practice. I have rated it 1 star only because there is no other option of giving it a lower rating.