takealot.com has lost a loyal customer.

Ordered a set of 8 plastic party chairs on 01/09/2022, that was supposed to be delivered 5-7 plus 3-4 days, as I'm in a rural area. Imagine my astonishment when after payment is made, a delivery date of 28/09/2022 suddenly appears on the takealot.com app. In the meantime I find and purchase 10 plastic chairs, on promotion, at a local Usave. On the 07/09/2022 I call takealot to cancel my order, as there was no way I was going to wait a month for the delivery and at this point the 8 chairs are still at the supplier. I'm told I would need to wait until the order is delivered and then reject said order and to wait until it's returned to takealot, for either a credit or refund. I just don't understand why the order could not have been cancelled on 07/09/2021, saving alot of time and courier costs too. In the meantime the delivery date is rescheduled from the 28/09/2022 to the 13/09/2022 via the app. Anyhow, upon delivery (the chairs had not even left the couriers vehicle), I reject the delivery and sign a waybill to have the chairs returned for a refund. On 16/09/2022 the return is concluded according to the app. Here is where things get completely crazy. To this day, 23/10/2022, the order has never been refunded. As it turns out, one of the couriers never returned the order to takealot.com. Feedback from takealot.com is non-existent and when there is feedback I'm told the matter will be escalated. I start my own investigating and it takes me a day and R200-300 worth of airtime to figure out what went wrong. Firstly, CourierIT, one of the couriers that were used to deliver the items, only sent back the items on 22/09/2022, after they received the goods on 13/09/2022. This was the 1st hold up. Then it seems CourierIT either never returns the goods to takealot.com Jhb, or do return it but I'm never refunded. I've called various consultants at takealot.com since concluding my own investigation, supp**** all waybill numbers of the various couriers involved since 22/09/2022 but still there's been no conclusion to the takealot.com investigation. I've been a loyal takealot.com customer since they started doing business and have never experienced anything like this before. Their customer service is now just down to zero. I'm by no means a big spender but I've purchased close to R50000.00 (if not more) at takealot.com to date. How is this the service I deserve for being a loyal customer over the years?