Takealot.com getting worse as they grow larger!!!

I ordered and paid for items from takealot on the 8th of December. Items were to be delivered on the 13th of December but on the 13th I received a message saying my delivery has been delayed as it had been shipped to the wrong place. They provided no apology, just an update! My parcel then arrived 2 days later. After inspecting the goods I decided to return an item so I logged a return which was to be picked up on Monday the 18th of December. So I waited the entire day and they dont pick up the parcel. On Tuesday they say it will be picked up on Wednesday, so Wednesday comes and nobody pitches up again but I receive a message at 4:48pm that says they tried to collect but couldnt. *** I waited the entire day and you have the audacity to blame me when no one showed up!?! They then rescheduled for today (Thursday) and guess what, no one shows AGAIN!!!! Still no apology or acknowledgement from takealot! This is beyond ridiculous now especially considering I've been a customer for so many years!