Takealot.com failure to deliver and then refusal to cancel the order / refund me

I ordered an item - it stated as follows: "Estimated delivery: Wednesday, 19 August 2020" This was fine - it is now the 26th - it has still not been delivered. It was a gift, the birthday has passed, so please cancel. That seems near impossible.

1) I phone their call centre - seems its not operational anymore - thats quite poor, the company I work for all still operate including the call centres, regardless of COVID-19. So don't use that as an excuse. 2) I send them an e-mail, responding to the order e-mail - it now seems e-mailing to takealot.com is also not operational anymore. I receive an e-mail that they don't respond to e-mails - company policy. That is even poorer - really? It says I have to go to the help pages on the internet. 3) After going through their poorly categorised help page, I eventually find out that they don't allow orders to be cancelled, even if they never deliver them. I just have to suck it up - suffer the loss! I have to wait for it to be delivered (it hasn't been delivered for a while now), only to then return it (once they decide to deliver, which it seems will not happen).

So, what now?