Takealot.com don't value their customers

I placed an order ***, on the 27th October 2024 with takealot, which was duebto be delivered by the 31 October 2024. On the 31 October I received a notification that my order consisting of 2 parcels would be delivered before 19:00pm that day. I had made arrangements to be at home to accept delivery even though I work night shift, but no order arrived. I then called in the following day and was told my order will now arive on the second, with no empathy or consideration for my time lost. On the 2nd I had once again made arrangements to accept delivery but only received 1 parcel with no communication or explanation as to what happened to my second parcel. I logged a complaint, asked to speak to a manager and be offered not only a solution but some form of compensation for my time lost. My complaint and request was disregard completely. Today I received an email from Takealot stating that my order has been updated and was asked if my order has been delivered and if all was well. No... I have still not received my missing order and on the website it still shows it was due to be delivered on the 27 October 2024. Poor customer service with little or no regard for their customers time and clearly do not value their business.