Takealot.com doesn't look after their customers and treats them as insignificant.

I bought a faulty guitar on takealot. I then had it returned because I had hoped that they would give me another one that isn't faulty. I recieved an email after a few days saying that they cannot return a new guitar because they don't have stock, and in the email it also stated that they could have it repaired I just had to respond within 24 hours or they'll just credit my account. I did indeed respond within that period saying that I would like the guitar to be fixed, however I saw after responding to the first email that an email was sent about 10 mins after the first email saying that they had credited my account. So I was confused because they didn't give me enough time to respond with my desired outcome. I then saw an email following mine saying that they updated the status and after a few days I got an email back saying that they can't go with my desired outcome.

The reason why I am writing this review is because Takealot.com doesn't look after their customers. I've been shopping for a few years now and I have built a trust with them. In this case, they made me feel powerless in the situation, they didn't give me a fair chance to decide and they just decided for me. The reason why I am so hurt is because I got a good deal on the guitar and that this situation felt manipulative because, now if I want another guitar like that I now have to spend more money than what I paid for. My trust has been broken and I am going to be living with regret for a while now because I decided to trust takealot. I then just wanted to buy back the faulty guitar that I sent to them because I could've just repaired it privately, but they said no and that they sent it away already. The staff that helped me made me feel insignificant, they wouldn't even fight for me who was a loyal customer. They wouldn't even try to get the guitar back from the supplier or even try to do something to rebuild the trust that was tarnished. I've been patient for almost a month now, because firstly the guitar took long to be delivered only to be dissapointed and that the staff responded whenever they want to.

Why should we as customers be treated this way? Why must we give and give but takealot never give back? We the ones who is supporting them but they never support us local customers?