TAKEALOT.COM - DO NOT PURCHASE LAPTOPS

Order #***5

I ordered a laptop to start a new job on the 5th of August. The laptop was supposed to be delivered on the 6th of August as it was in stock. It is the 15th of August and the laptop has still not been delivered. Each day the tracking status states "Recipient wasn't available to take delivery, so we'll reschedule.", however I never received a single call from Takealot regarding delivery.

The last update states "Parcel arrived at incorrect courier facility. We're rerouting it. Delivery will be rescheduled."

So how did they manufacture the previous tracking status.

Their contact centre number never works. There is always a voice prompt saying they are not available even during their business hours.

The online queries get no response, or if a consultant responds they provide extremely vague feedback that does not resolve or clarify your issue.

Additionally I ordered a laptop bag and mouse. The mouse was removed from the order without even a notification.

I extremely dissapointed in the poor level of service from Takealot.com