Takealot.com displays a lack of operational processes

I made a purchase this morning on takealot.com for 2 wifi routers at R3598,00. As payment went through from my bank account the order was cancelled on the site by takealot.com. They have confirmed that the problem occurred on their side and they do not know how or why it happened. Currently there is no supervisor or senior personnel I can communicate with to sort out the issue. The call center representative can not assist with placing the order on their side yet payment was received by takealot.com. I also can not be reimbursed via my bank account or takealot.com account as only the finance department can advise. The call center representative stated that finance department should respond by Wednesday. These routers purchased were for business purposes for a child welfare organisation as I am the Director of the organisation. As this is my first purchase on takealot.com, I would not be making any others and would advise any NPO's out there not to support such online sales companies where there is such uncer*****y as to the operations and processes of there system, reimbur*****ts let alone the availability of supervisors to assist.