Takealot.com Disgusting Service

I recently made a Purchase from Takealot.com thinking that they seem to be a Large Company and one hoped with Great Service. The Items arrived pretty Quickly, So that was fantastic. But when I got it I realized it would not Fit where I wanted to use it. So on the Same Morning it arrived, I got into my Car and drove to the Takealot branch in Pinetown to return the Goods. The Parcels were un-opened. I got to the Pinetown Branch and met the Lady at the Counter to return the Goods. She did not know the Procedure and called Thobane who was incredibly helpful. He took and the whole return for me, using my Phone. He informed me that I would get both an SMS and Email confirmation the Authorization of my Return. I thanked him for his help and asked if there was any receipt or Paperwork that I should take as Proof of my Return? He informed me that there was none but that I should take a photo of the Goods being returned at the Branch, which I duly did. Still a little uncomfortable, I waited a while in the Car, until I received an SMS with the Authorization he told me about. So feeling a little better, I left the Branch. I wasn't 2 Kilometers away when the email came through on my Phone confirming my return of Goods, stating that I had returned one of the two items that I had Purchased. Not happy, I turned around and went back to the Pinetown Branch and showed Thobane the email I had received. He assured me that there would be no Problem as it was Considered as One Parcel even though it contained two items. That my Photo and that he himself would ensure there was no Problems. I then waited for my Refund to To be issued. The Takealot.com website says the Refunds would take between 3 to 5 Days. Well that was 12 days ago. To date I still have no Refund and despite having made numerous Calls, Sent Numerous Emails and Having Had lots of Promised, we will look into it and will call you back (ha ha), I have had no calls from Takealot.com. I eventually called the Call Center again requesting to speak to a Manager as I was tired of getting the run around from the staff. With a Promise of I will get the Manager to Call you. I Hung up and waited (ha ha), I am not sure why I expected the Manager to be better, but again was disappointed as nobody called. I called again, very frustrated and demanded to talk to a Manager, only to be Cut Off. I called again, asking for a Manager, only to be put on Hold for 20 Minutes and nobody answering or picking up the Phone. I waited a further 10 minutes, listening to music (30 minutes in total) and hung up. Two day's later I received an email from a So Called Manager or Supervisor saying they will contact the Courier Company to see where my Parcel is? At this I blew my top and rep****, and explained yet again thst there was two items, that the items had been dropped of by me at their Pinetown Branch and with their own Staff having received the items. Therefore it had nothing to do with me that their approval Courier Company had delayed, or misplaced, or lost the goods. I had done my part by taking it back to their own Branch, their iwn Staff had taken it and that I wanted my Money back. Todate, I have not had the Courtesy of a Phone Call or reply from this so called Manager. Their Service is Disgusting.