Takealot.com disgusting service

I purchased an item on the 6th February 2018. Which I knew would have an extended lead time to get to me, which I was comfortable with as I was INFORMED when I placed the order. I got an sms on Friday last week indicating that the parcel will be delivered on Tuesday 27 Feb 2018(yesterday). But on Monday 26 Feb 2018 whilst travelling home I got an sms saying, Hi Chantel, your takealot order has been delivered at 15:14. I then panicked as I was not home so where and who was my parcel delivered too, as this order was paid for. I then bought airtime immediately on Monday 26 Feb 2018 and called the call centre, spoke to someone who said she would call me back but never did. An hour passed and I didn't have any feedback from them. I then had to buy more airtime to call again. I then spoke to a very helpful woman who then said to me that she would give me a call back in 5 mins. Which happened. She then explained that apparently what had happened is that the courier guy got to my flat and I was obviously not home but he "mistakenly" ticked the delivered button. So now on my tracking history for this order it says it's all been delivered but it actually wasn't. Anyway the helpful lady then said to me it's been booked for delivery the next day, Tuesday 27 Feb 2018. Yesterday being Tuesday It got to after 3 the afternoon and still no delivery I then had to buy airtime again and I called takealot again. Spoke to someone who said he would call me back but did not call back. I then had to buy airtime once again to call back and a gentleman called Roy Wachter assisted me. He then spoke to their logistics and they then confirmed delivery would be today Wednesday 28 Feb 2018. Well it's 17:03 and no delivery. I contacted Roy via email at 13:00 and he said he will get back to me, and now he is ignoring my emails. I even called in to speak to him about an hour ago but I was placed on hold and told he would call me back. But nothing.

I cant even begin to put in words the disgust I feel at this point in time. I really hope that someone would be able to help me as I still don't have my order which I paid for, I spent R200 on airtime just calling Takealot and I don't know if my order will ever reach me as nobody is communicating with me regarding