Takealot.com disgusting

Totally dishonest, I have regularly bought on takealot.com and had hardly any issues, recently I purchased a TV costing over R4k on opening the house discovered the TV screen was cracked the delivery address on was somewhere 30km away from my house We accepted it as ww thought honest mistake as it was the same product Takealot.com has now declined our replacement saying we had damaged the TV If they are dishonest they shouldn't think the rest of SA is I am totally disgusted at their suggestion that we damages the product, yes TEFFO at takealot you are very dishonest and should not have jobs, give it to someone who would appreciate the work