TakeAlot.com Disappointing!!!!

As I previously stated I bought two pairs of shoes same brand different color's, both pairs of shoes after being worn once started to unglue by the sole. I sent the shoes back they refunded me for the one pair but not the other pair stating that the shoes were damaged?? The shoes were worn today I received the shoes back they are perfectly fine. I am extremely DISSAPPOINTED with Takealot!!! Do not buy shoes from them I have now learnt my lesson and they have now lost a client. If these shoes had been bought in store they would have refunded me immediately how is this even ethical??????