TAKEALOT.COM DEFECTIVE TV

I purchased a 65inch Skyworth TV from Takealot which has been defective since day 1. The screen goes dark during scene changes while sound continues, making the TV unusable.

The product is less than 2 weeks old, and I reported the issue immediately. Despite this, Takealot has refused to collect the item or process a refund/replacement, instead insisting that I deal directly with the manufacturer.

This is unacceptable and in conflict with the Consumer Protection Act, which clearly states that defective goods within 6 months must be handled by the retailer, not the manufacturer.

I have made multiple attempts to resolve this directly with Takealot, but they continue to repeat internal policy instead of honoring my legal rights.