takealot.com day light *******

I bought a 55" Hisense TV in October 2018 (with a 2 + 1 year warranty). TV couldn't switch ON, so i reported it to both Takealot and HISENSE on 4th January 2020. On 8th January 2020 a HISENSE technician collected my TV for repairs. On 20th January i went to HISENSE repairer in Bedfordview to check on status of my TV as no 1 at takealot could giving me feedback. The HISENSE repairer advise me that the TV is not repairable and raised a Return Request Note with takealot to replace or refund me. Takealot is now rejecting the refund note, stating that the TV has visible damages. The damages they are referring to are damages caused by the HISENSE repairer while opening the TV (i.e. around the *****s).

takealot.com have been very consistent with this ****************