Takealot.com Customer DONT care department!

I have just experienced the worst Customer Don't Care service ever! I don't know how Takealot.com can call this department the Customer Care/Support as they DON'T CARE!!!

I tried to order a item from Takealot.com and could use the first payment option as there was an issue with Mobicred. So I left my item in m y cart as I wanted to change or retry when it was sorted from Mobicreds side? What I didnt know was that "the system" would go and delete the order. So I hadn't yet ordered anything as "the system" cancelled it. Then I get a email notifying me that I have a coupon for being a first time buyer... awesome. So I decide on the 26th June 2021 to try again and use my coupon for R250.

I get an error and immediatly contact Takealot.com in this regard also reminding them that I would like to resolve before the 30th June 2021 as my coupon would expire then. On the 28th June 2021 I mail Takealot.com again to find out about my query I logged? I then later the afternoon get an email from one of many consultants, Somaya Brand. I explain the whole story and wait... mail her on the 29th and 30th June 2021 with no reply. On the 3de July 2021 the next consultant Olwethu Ngalwana mails me and tells me it will be escallated to the "coupon dept" (do they really have a coupon dept?).

Again days go by and on the 8th July 2021 and the next consultant Monica Khoza informs me that I didn't qualify because it wasn't 1st order... so I explained to her your system cancelled my first order and how does a unsuccessful order cancelled by their system indicate a order? An order by definition is a transaction that has completed successfully from start to finish?? Apparently not?

Then surprise surprise I get mailed by my next consultant Kieran van Rooyen on the 11 & 12th July 2021. I give him all the info he wants to try and resolve the issue and again disappears into thin air and I get mailed by the 5th consultant on the 16th July 2021 by Nokululeko Ndzondo. She then just mailed to inform me that the coupon has expired and they can't do anything about that??? You must be joking... I warned Takealot.com in my first email it would expire if they took to long to resolve my problem and now that is my problem? I told her that its not acceptable as I warned them it would expire and now they come back to tell me they cant resolve as the coupon has already expired? I told her a far as I was concerned I haven't yet successfully completed a order, I wasn't able to use my coupon because of there faulty system and I still don't have anything to show for my effort and patience? Then consultant no 6 mailed me on the 19th July 2021 ... Lelethu Sixaso, who rep**** "we cannot reinstate this if the campaign has ended" Its now taken me 3.5 weeks and 6 consultant in the Customer" Don't" Care department to try resolve my problem just to be told sorry we can't do anything for you! Ironically when I told the consultant to rather delete my profile/account she rep**** that they will tend to my request immediately?? We cant or don't want to help you but boy we will do our best to delete and get rid of you!!!

**** poor service or rather no Service!