Takealot.com could have done more

Dear Takealot Team, I will give 2 stars. Great service and level of security on collections of parcels. 2 stars due to the staff and manager not making any form of arrangement in my situation and lack of context in the SMS notifications.

An example of how this can backfire for the client, I use a home PC to place any online orders. The Home PC has its own unique email address not shared with any other devices eg. my mobile phone. This is for security reasons. Once I placed my order I received an email from Takealot on 18/11/22 confirming my order. Bare in mind my email address is not my work email so I seldom review my inbox. On Sunday 20/11/22 I received an SMS on my mobile phone stating I could collect the parcel from the collection spot in New Germany, KZN. On arrival 22/11/22 I was greeted by well mannered staff who needed a QR code or Pin from the link in the SMS in order to release my parcel. The link took me to a login page for my Home PC's email address. I did not have my Home PC email login details at hand. The staff and manager advised that my only option was to go home and get the login details a return back once I have the QR code or Pin. Here is my issue: 1. I do not stay around the corner, Home is far away and Diesel ain't cheap. 2. The SMS did not mention you would need the QR code or Pin in order to collect. 3. Only now once I have arrived back home and reviewed my inbox on my Home PC can I see the QR code and a Pin. Again there is no clear message that you MUST have the QR code or Pin to collect.

Best regards