Takealot.com Core Values, Best Practice.... Thrown out the window.

I have ordered something from takealot on the 10th of April 2018 for collection at a pickup a point. I have been and am unable to collect the order and request this to be returned. The order still shows as awaiting collection in my account and I have requested that this be returned and the credit refunded to my account over almost 2 months ago. First request sent was 05 June 2018. I have received a response from Brian B, who then said that he has notified the warehouse to have this returned. After that, I chased since chased this up via email and my emails are just being ignored. with no refund to my account and the order still awaiting collection. As someone that shops regularly with takealot.com I feel that they have let me down and don't seem wan't to refund their customers or feel that my request is not important enough to be dealt with.

Basically this company does not behave according to their core values displayed on the website:

I see no results with regards to my request.

Fast? hell no, I am still awaiting for my query to be resolved.

They have definitely not made this easier for me.

I don't feel like an individual, more like a number and my request disregarded.

I have relayed my problem and still awaiting a solution after weeks.

Clearly they show no respect for my issue with my order.

please be aware when shopping with takealot as they clearly have no regards for customer experience.