Takealot.com Blames their customers for their poor Service

I placed an Order on the 23rd May 2020 on Takealot.com. Delivery was scheduled for yesterday, also received an SMS that it would be delivered on the 4th June 2020 before 17h00. I got a call from the Driver at 16:25 confirming that he will still deliver. Received another call shortly afterwards stating they are on their way. At 18:00 I got a SMS from Takealot.com stating that they couldn't deliver as I wasn't available to take Delivery. That is a blatant Lie, as I confirmed with the Driver when he phoned that I am waiting for him. Firstly the blatant Lie, and even more upsetting the fact that Takealot.com blames their customers for their mistakes, and lastly, surely any undelivered Parcels should have been delivered first thing the next day, however that doesn't even happen. I have been ordering regularly from Takealot.com, however after this event, by putting the blame onto me as the customer, I will not be making use of them in the near future, as more Online Shops are offering the same Products at excellent Prices and great service.