1 reviews | Active since Feb 2012
Takealot.com - being an online shopping site - can NOT manage secure logins!
WARNING! I have been a shopper on Takealot for quite some time now without incident. Then about 2 weeks ago I was looking for a product that I was sure they would have. I visited the site and as far as I could see, was logged on (my name was displayed). I found the product and added it to my basket and then went to check out. I was then asked to log in!!!. I tried entering my email and password and was told it was incorrect. I then tried to have the site send me a password reset. That did not work so I had to navigate to an obscure page on their web sit to log an issue. They tried to tell me all the idiot solutions - caps lock, refresh the page, etc - none of which worked. They even reset the password for me and I still could not log on!!! They then said they would pass it on to their technical department and everything went silent for several days. I posted a complaint on their FB page and suddenly they were interested again. They tried all the things that we had already tried until I told them to delete my profile. I was then able to create a new profile and place my order without issue. Now, a few days later, I want to log in to check where my item is and it suddenly does not work again. For a company that relies entirely on internet shopping you would think that they would be able to get login on to their site secure and reliable. Well, they can't. I would urge you to avoid using Takealot.com as their site is properly NOT SECURE. You have been warned!
