Takealot.com bad service experience

Absolutely awful experience trying to buy an e-bike advertised on their website. 1st order placed on 4/4/26 and day before delivery they cancelled order as supplier did not have stock. Ordered same e-bike in different colour with same result, I.e. day before delivery order cancelled as supplier out of stock. Was told on 22/04, after my 2nd order was cancelled , that they had found stock, it I would have to wait until 4/5/26 for delivery. This was unacceptable to me as I explained for experience, I was concerned that the day before delivery my order may be cancelled again. Today (24/0426) I requested an immediate refund and for it to be available in my bank account immediately - not unreasonable after the run around they have given me. The CEO, Frederik Zietsman (according to the people I spoke to), does not take phone calls and does not have a secretary either (???). I originally spoke to Robin G in the call centre, his supervisor Xavier, but could not speak to his supervisor Tracey, so basically, bad service cannot be reported above the call centre. This whole experience has left a very bad taste in my mouth and I doubt I will ever support or recommend Takealot to anyone else.