Takealot.com - Bad Customer Service and No Communication

This morning (18/12/2024) at 06H48 I received a sms that my order #*** will be delivered between 8am and 5pm. As there were no further communication I called head office ***) at 16H11 asking if the item will still be delivered today and the customer care person I spoke to stated that the driver is in my area in Vanderbijlpark busy with deliveries and that he will put a note on the system that the delivery needs to take place before 18H00 as I have another appointment at that time. At 18H13 I called again to confirm if the delivery will still happen but could not speak to anyone. The voice prompt states that the operating hours are 8am to 7pm but no one answered. At 18H30 I got in my car and drove to the Vanderbijlpark pick-up point, just to find out they can't assist me as the driver was a head office driver.

This is not on and is very bad customer service. Not once did the driver or head office call me to inform me that he will be late. I have been waiting all day for nothing. What are you guys going to do about it and when will delivery be made?