Takealot.com appalling customer service and lack of communication

I wish there was an option to give them zero.

My order gets stuck on paid status even on the day it's meant to be ready for collection. Upon using my airtime to call their Call Center, I'm told one of the items was lost on transit and a replacement order has been processed already without consulting me.

So who must collect a missing order then 2 weeks later collect one more item that went missing in their possession?

After opting to cancel order, my refund amount is missing R700.

Today I demanded to speak to the supervisor in the Delivery department, her name is Tinashn, this is after the agent, Asive clearly could not help.

Tinash promised to call me Monday morning, 9th Dec. CAN I JUST HAVE MY FULL REFUND SO THAT I CAN DELETE YOUR APP ASAP!!!!!