Takealot.com and receivenothing.co.za

I have ordered a product from takealot.com and have not received it. I placed my order on 29 Nov 2018. the tracking shows it was supposed to be shipped on the 3rd of Dec 2018 and delivered on the 4th of Dec 2018. It is now the 07th of Dec 2018.

I have called the call center 4 times and this is how it went.

#1 Don't Know I called the call center agent and was told he does not know what went wrong, he will contact the warehouse and get back to me.

#2 Black Friday I called the call center agent and was told that it was Black Friday recently so there is a backlog and I should get it rather soon.

#3 No Stock I order the product at most 1 hour after the product was added to the site. When I placed the order it did not alert me of no stock. The agent said to me that they had run out of stock and that they will receive stock and deliver by Saterday. So for a second I was happy.

#4 No Supervisor I called the following day to make sure it is still on track for Saturday. The call center agent cannot see anything regarding this and when I ask for the supervisor they are not there. I asked to speak to someone who can help me and they cannot do this. They need to contact someone else and get back to me which is also what agent 1, 2 and 3 had said and they never get back to you.

So now I have turned to hello peter to see if I can get help or another robot that will here my dilemma and do absolutely nothing about it.

BTW this product is supposed to be a gift for my wife. Its an advent calendar that you start opening on the 01st of December meaning as the days go by it becomes more and more pointless.