takealot.com a ********** company?!

I had a problem after buying a faulty camera from takealot and they first took their time with it and took so long that my return was voided, 6 calls later and lots of swearing they finally picked it up and credited my account.....atleast that was the apparent end of it.

Proceed then to my credit in which i used to purchase a phone cover, screen guard and hard drive etc. Delivery problem now, they were supposed to deliver on thursday and i was excited due to the fact that my birthday was on friday and I can use some of the new stuff. Oh well guess what?...thursday at 16:30 they still never deliver despite stating that my package was on its way. I phoned takealot 3 times that evening and got it on record as well, the consultant says that the driver is on his way as he just finished his last package, i wait on my front porch and then i get an SMS stating that they couldn't deliver because i was not at home..***? Im standing outside, a few seconds later I phone back and enquire and they said they can't do anything and that the driver is on his way home.AND ASKED TO SPEAK TO THE MANAGER, APPARENTLY HE WAS BUSY ON ANOTHER CALL, TOOK MY NUMBER DOWN AND PROMISED HE WILL CALL BACK..NOTHING..oh WOW...? i swore and ended the call. friday they delivered and i was excited, opened the box and everything is there except that they sent the wrong cover for my phone...!!! The fun starts now.

I apply for return and Ashley Classen replies to my return email asking for a picture of the cover and the details etc. Fair enough I sent the stuff, then an Olivia Stanford gets in contact with me. On the email she says THEY NO LONGER HAVE STOCK OF THE ITEM and that the return was approved, fair enough.

I then rep**** stating what about my delivery charge and can I not exchange it for something else if that is the case, she says they can't exchange for something similar...now I am suspicious because it clearly says on takealot you can exchange!

Then i said fine, what about my delivery charge because its R60 delivery if I get credited and take a different cover. Oh wow...the ***** that happens next must have happened to many other people!

She proceeds to tell me its my mistake and on their system someone had changed my order to reflect the wrong cover that they gave me rather than the right cover I ordered. unfortunately for them I keep my emails and is quite sharp because I am a business owner myself. On the email for my confirmation order, return and emails before she emailed me stated that I ordered the right cover but they supp**** the wrong one, needless to say I emailed her back yesterday with the proof and she normally replies within half an hour, she still has to reply today at which time it is 14:00. And then for the next ********** part, remember she said in a previous email that the product I wanted they did not have stock, well despite her claims, I contacted the company that supplies takealot with the exact cover I ordered and found out they do indeed have stock....is this what takealot does just so they can deceive the customer and make it harder for the customer despite them causing the problem? Im absolutely disgusted with the service as unless I am swearing then only they will take notice, I also think that I need to contact someone from the consumer protection act.