Takealot.com

On the 23rd of December 2022 I received my order from takealot, on the same day I advised them I had missing items adding up to the value of R1229 . One of their consultants Delmare reached out and died off only to find out from Kirsty H another one of their consultants that he never opened any case regarding my refund for the missing items , then Kirsty H died off also then I received an email again from Rahmah A would acknowledged an error in packing hence the missing items that person also died off after I told them to process my refund then on the 30th of Dec 2022 Vuyolwethu sent an email stating refund was processed and I should wait 3 to 5 business days for my money to reflect still NOTHING. And then came Britney.J who also has done nothing , all they are doing is allocating different people who give me different answers with no SOLUTION, since the 23rd of Dec I have been waiting and I have been patient but TAKEALOT is testing my patience. You guys acknowledged your error why must I suffer to get my money back the service I have received since the beginning of this query has been PATHETIC FOR SUCH A HUGE COMPANY .