Takealot.com: ***1

On 11 Dec 2020 I ordered an urn for my office. After payment it was scheduled for delivery on 18 Dec. On 15 Dec an unknown lady contacted me via facebook and told me that a package was delivered to her grandparents house amd she didnt order anything. I contacted Takealot and on 21 Dec Roan emailed me. After many emails it was clear that the people who was emailing me didnt know about each other. According to him the 3rd party said the package was delivered and that I need to confirm delivery. What the hell, that was my problem. It was delivered, but not to me! He said that I will be refunded. I need to order it again. I asked if I will get it for the same price, as it was on promotion and he rep**** that he cant tell, because prices differs every day. Ons 24 Dec a pickup guy came to my house to get the package from me!! I dont have it!!! On 28 Dec I received a sms that someone will collect the package before 5 pm today. This is unacceptable! The lot of "sorry" in all the mails from takealot does make any difference to the fact that I paid for something I had not received, I paid for it and the company will not give my money before I hand them the urn, do I nedd to carry the bankcost till they give my money back. Then there is also the problem that everyone at work is looking at me for warm water...I had to bring a kettle from home the 24 people working with me can use in the meantime!! And then I dont even talk about the codt I had to send all the mails to get reaction from takealot! Ánd its not only me.... There are 2 other people at my work that expierenced the same problem in the past 2 weeks! Luckily for them, the delivery was made to people who knew them and they could get there packages from them. The biggest problem is....the courier dont let anybody sign for the packages they deliver!!!!