Takealot your service stinks!

On 11 December I placed an order for Lego for my grandson's Christmas present. After lacing the order and paying, I get an email that states the goods will be delivered on 29 December, after Christmas.

Thank you, we’ve received your payment for order ***6.

Your order is being processed and your estimated delivery date is Tuesday, 29 December 2020.

Once your order is ready to be delivered, you will receive an SMS notification confirming your scheduled delivery date.

I phoned and asked to cancel the order, I was told that I have to wait for it to be delivered and refuse to accept it. After many emails, each one stating that they would escalate it, I STILL have no goods or a refund! I am so disapointed as this is the second time this is happening to me. Takealot, your service consultants are useless! And you have the audacity to send an email asking to rate the service. BIG FAT ZERO!!! How do you get a refund??? It is now 18 January and I'm still no closer to an answer.