Takealot your communication really sucks

I placed an order and delivery was supposedly meant to take place today, 13 July. I checked the app in the morning and noticed my order had still not been shipped.

Since nobody bothered to contact me and advise me that my order hasn't been shipped, I called them. I was told that one item was still not available as it was not yet received from supplier. So I said they need to then obviously split the order so that I can at least get all my other items and then the out-of-stock item can be delivered once it is ready. I was told I would likely receive these in-stock items today still and I would get a follow up email to confirm this.

Two hours later, no email was received, so I called a second time and was told a different story - that actually more than one item is not available. One is still on its way from the supplier, one is here, one is there, etc, etc and that only 2 items are ready to be delivered. They would email me soon to confirm if these items would be delivered today still.

Another 2 hours pass and still no email to confirm anything. So I call a third time and am told this and that is out of stock. And I would definitely not get any delivery today, perhaps 2 days from now I might get some stuff.

I stayed at home to take delivery of these items based on the delivery date I was provided when I ordered. They didn't even bother to make contact with me first. I had to contact them 3 times and still nobody can give me any useful information or at least email me some kind of way forward.

All they have to say to me is "So sorry about this" and then after that radio silence. Communication on delays is not provided, I have to chase them. I stayed home, so do I have to stay home indefinitely in order to receive my order in bits and pieces?

Is it because you already have my money so you don't care? I have seen a few emails from other businesses apologizing to their customers about delays and informing that them that, due to the protests that are happening there will be an impact. I am in Cape Town so not sure if you closed your offices here as well but if that is the case it might have been nice to let people know like your competitors have been doing- keeping us informed.

Takealot, your customer service people that have to take the brunt from customers, are great for the most part. But you, Takealot, you suck at communication