Takealot You Ruined Christmas

I am usually not one to do this kind of thing but in all my life of ordering online items I have never experienced such a struggle as I did this past Christmas. 31 calls on my account, and empty promises of feedback - NOTHING!

My son's Christmas request was the four 'basic' figures from Rise of the Teenage Mutant Ninja Turtles. Not any figure..the 'BASIC' figures because there are different kinds. I managed to find these figures and ordered them from Takealot.com . #***5 - When I openend the box on the 23rd of December I discovered that all four of the figures are Battle Shell TMNT and not the Basic figures that I ordered from takealot.com - I desperately tried to get them to get the correct figures delivered to me before Christmas but this was not possible and I had some explaining to do to my son on Christmas Day that we hope that his present will arrive the following week. Then the team at Takealot managed to create two separate orders #***0 - this order for 'Raphael' was then sent Cape Town warehouse pickup point for me to collect, this is not the delivery address because I reside in Gauteng. It took me 4 day's phone calls to try and get this sorted - eventually they cancelled this order and placed a new one #***5. Then another order was created for the other three items #***9, that was delivered on Monday, 28 December just to open the box and find that all three figures are wrong again and again they are Battle Shells and not what I ordered from the site. I phoned again to get someone from Takealot to pick up the returns. I then realised that they had scheduled only one item's return, which made me phone them again to ask why there's only one item collected? The agent then informed me that I can give the driver all three items as long as I write all three return codes on the box. So I did - RRN-D29E-3AE7, RRN-4E38-7459, RRN-E698-EFCE written on the box, and collected by a driver called 'So' on 29 December 2020 at 10:24 from my house. I realised that order #***5 scheduled for delivery on 30 December will also be wrong and I decided to phone again to ask for the order to be cancelled because I simply do not want to create another return! I saw that my request was not adhered to and phoned again, the agent then advised me that I can simply reject the item when it arrives if it's wrong again, and that is exactly what I did. I openend the box in the hope that it will be the right figure but alas, it was not so I placed it back in the box and gave it to the driver. I have requested a total refund for this purchase as it is falsely advertised as something and I am not getting what has been advertised.

One of your agents requested the Warehouse to send pictures of what they have to determine why this keep happening with my order. But no feedback to date.

So one of the items have now been credited, but they deducted R60 from the amount R189 that I paid per item!!! I paid R95 extra for this delivery to be priority and you want to deduct money from the purchase price? What nonsense? I will not be penalised because you messed up!! I have been polite and very patient up until now but my patience have run out! Takealot.com I think you have some serious operational issues that you quickly need to sort out. I just want my query resolved and I want my money back because you could not deliver what I have ordered from your website.