Takealot, you are not in for the customer

I purchased a beverage cooler from Takealot on 15 May. The driver was not allowed to open and check the stock with me. I kept the fridge in the box until 3 days ago as my cupboard for the fridge had not been installed. Upon opening the box, I found that the door was chipped. I tried swopping it for another but Takealot say it is a third party and they are not interested. I contacted the third party, Hisense. Twice by email and a phone call. I was told that I had a week to report any defects. I did this within 2 weeks. I had not read this time limit anywhere. Now Hisense also say they are not interested.